Your Privacy
We take your privacy very seriously. Please review our Privacy Policy.
Complaints Are Us Inc recognizes the importance of protecting the privacy of all information provided by our customers and users of our web site and any information provided to our representatives from a third party regarding your complaint.
Our Privacy Statement below outlines our fundamental respect for our customers’ right to privacy and it guides our relationships with our customers.
Communications with Us
We have features where our customers can submit information to us (such as Your Complaint Form and release forms). Where such submissions include requests for service, support or information, we will forward them to our representatives, as needed, to best respond to the specific request. In addition, we may retain e-mails and other information sent to us for our internal administrative purposes and to help us to serve customers better. We do not make this information public without your consent and authorization.
Communications from Us: Service Updates, Special Offers
In order to best serve our customers, we may send updates that contain important information about our products and services. For example, we send new members a welcoming message or we may ask you to verify a password and user name for access to our web site. We may also communicate with a customer to provide requested services and for account-related issues via e-mail, phone or regular mail. In addition to such service and product-essential messages, we offer our customers the option to receive information about our company, related products and services. Our customers can choose not to receive certain communications such as our promotional information. When advised by our customers, we will not send you information that is not necessary to the service we provide to you.
CORRECTION/UPDATING PERSONAL INFORMATION
If information which you have submitted to us changes or if you no longer desire our product(s)/service(s), we will provide a way to correct or update your personal data: you may either contact one of representatives via phone or submit electronic requests using the information found under our Contact Us section.
SECURITY
We use reasonable precautions to protect information about our customers while it is stored on our servers or in transit to product or service providers you have conducted business with or other parties involved in the resolution of your complaint. Sensitive information that is transmitted to us online is transmitted to us securely. In addition, access to all of our customers’ information, not just the sensitive information mentioned above, is restricted. Only internal representatives who need the information to perform a specific task (for example, a billing representative or Complaint Resolution Specialist) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
We do our best to ensure your privacy is respected and protected. Should you have any questions or concerns about your privacy, please contact us immediately.